At Master Delight, we take pride in delivering high-quality products. However, if you receive a product with a manufacturing defect, we offer a return and replacement policy to ensure your satisfaction. Please review our policy below:
Return Policy
- Eligibility for Return: Returns are only applicable for products with clear manufacturing defects.
- Video Documentation Required: To process a return, customers must provide a video clearly showing the manufacturing defect. This video must be sent to us within [number of days, 1 of receiving the product.
- Review Process: Once we receive your video evidence, our team will review it within 2-3 business days to verify the defect.
Replacement Policy
- No Refunds: Refunds are not applicable. Instead, if the defect is confirmed, we will offer a replacement of the product at no extra cost.
- Replacement Timeline: Once the defect is verified, we will initiate the replacement process and notify you of the expected delivery date.
Contact Us
- If you have any questions about this policy or need further assistance, please contact our customer service team at +91 98462 75567.
Note: This return and replacement policy applies only to manufacturing defects. Other issues, such as damages caused by misuse, will not be eligible for return or replacement. Thank you for choosing Master Delight—we’re here to ensure your satisfaction!